Terms and Conditions

Prendergast Towing | Florence, Arizona

Effective Date: October 29, 2026

Welcome to Prendergast Towing. By accessing our website, requesting services, scheduling transportation, or utilizing our towing and roadside assistance services, you acknowledge and agree to the following Terms and Conditions.

Prendergast Towing is committed to providing dependable, professional, and safe towing, vehicle recovery, transportation, and roadside assistance services throughout Florence, San Tan Valley, Pinal County, and surrounding Arizona communities.

1. Services Provided

Prendergast Towing offers a variety of towing, transportation, and roadside assistance services, including but not limited to:

• Local and long-distance vehicle towing
• Emergency towing and roadside assistance
• Accident recovery and vehicle winch-outs
• Off-road and specialty vehicle recovery
• Motorcycle, classic, luxury, exotic, and electric vehicle towing
• Light equipment and utility trailer transportation
• Battery jump-starts, battery sales, and replacement
• Vehicle lockout assistance
• Emergency fuel delivery
• Police-authorized towing and vehicle storage
• 
  

Service availability depends on location, equipment requirements, road conditions, weather, and operational capacity.

Prendergast Towing reserves the right to decline or discontinue services when conditions present safety concerns, legal restrictions, or circumstances beyond our reasonable control.

2. Service Requests and Authorization

By requesting services from Prendergast Towing, customers confirm that they are the vehicle owner or are otherwise legally authorized to request the service.

Customers agree to provide accurate information regarding the vehicle's location, condition, accessibility, and any known mechanical or safety issues.

Authorization to perform services may be provided verbally, electronically, or in writing, where permitted by applicable law.

Customers are responsible for ensuring that the vehicle can legally be accessed, transported, or released.

3. Pricing, Estimates, and Payment

Service pricing may vary based on several factors, including:

• Distance traveled and towing destination
• Vehicle size, weight, and condition
• Equipment and labor requirements
• Recovery complexity and accessibility
• Time of service and emergency conditions
• Additional services requested or required
• 
  

Any estimate provided before service is based on the information available at that time.

Additional charges may apply if previously undisclosed conditions require additional labor, equipment, or transportation, subject to applicable laws and required customer authorizations.

Payment terms and accepted payment methods will be communicated when services are arranged.

Customers are responsible for authorized service charges unless other payment arrangements have been confirmed.

4. Vehicle Towing and Transportation

Prendergast Towing takes reasonable precautions to transport vehicles safely and professionally.

Customers should remove valuables, personal belongings, and unsecured items before transportation whenever safely possible.

Prendergast Towing is not responsible for pre-existing vehicle damage, mechanical defects, or failures unrelated to the company's negligence or misconduct.

Certain vehicles, including lowered vehicles, modified vehicles, electric vehicles, and vehicles involved in accidents, may require specialized handling.

Customers must disclose known vehicle modifications, mechanical problems, or conditions that could affect safe loading, transportation, or unloading.

Nothing in these Terms excludes liability that cannot legally be limited under applicable law.

5. Roadside Assistance and Battery Services

Roadside assistance services are intended to help customers address common vehicle emergencies.

Battery testing, jump-starts, and battery replacement services do not guarantee that a vehicle will start or continue operating if additional mechanical or electrical issues exist.

Prendergast Towing is an authorized Interstate Battery dealer. Applicable battery warranties are subject to the specific manufacturer's warranty terms and conditions.

Customers acknowledge that roadside assistance may identify additional vehicle problems requiring service by a qualified automotive repair facility.

6. Vehicle Recovery and Winch-Out Services

Vehicle recovery may involve challenging conditions, including uneven terrain, mud, sand, ditches, accident scenes, and other hazardous environments.

Customers acknowledge that recovery operations may involve inherent risks, particularly when a vehicle is already damaged, disabled, or positioned in an unstable location.

Prendergast Towing will use reasonable care and professional judgment when performing recovery services.

Additional equipment, labor, or recovery procedures may be necessary depending on site conditions.

The company reserves the right to suspend recovery operations when conditions become unsafe.

7. Scheduling, Arrival Times, and Delays

Prendergast Towing strives to provide prompt and reliable service.

However, estimated arrival and completion times are not guaranteed.

Delays may result from traffic, weather, road closures, emergency calls, equipment availability, or other circumstances outside our reasonable control.

Customers will be informed of significant delays when reasonably possible.

8. Cancellations and Service Fees

Prendergast Towing understands that circumstances can change and customers may need to cancel a scheduled towing, transportation, recovery, or roadside assistance service.

A cancellation fee of up to 50% of the quoted service price may apply, depending on the circumstances, including whether a driver has been dispatched, the distance traveled, equipment preparation, labor commitments, or other costs associated with the service request.

Cancellation fees are subject to applicable law and must be disclosed to the customer as required before they become enforceable.

Customers are encouraged to notify Prendergast Towing as soon as possible when a cancellation is necessary.

For additional information about cancellation fees and applicable charges, please call (520) 723-8697.

9. Police-Authorized Towing and Vehicle Storage

Prendergast Towing provides vehicle towing and storage services associated with police departments and authorized law enforcement requests.

Vehicles may be transported and stored following accidents, law enforcement directives, impoundments, or other legally authorized circumstances.

Towing and storage fees, required documentation, vehicle access, release eligibility, and release procedures are subject to applicable Arizona laws and the requirements of the responsible law enforcement agency.

Certain vehicles may be subject to legal holds or additional authorization requirements before release.

Vehicle owners or authorized representatives may be required to provide identification, proof of ownership or authorization, and applicable documentation before a vehicle can be released.

An itemized statement of applicable towing and storage charges will be provided in accordance with Arizona law.

For information regarding police-authorized vehicle storage, storage fees, vehicle release requirements, or related questions, please contact Prendergast Towing at (520) 723-8697.

10. Customer Responsibilities

Customers agree to:

• Provide accurate vehicle and location information.
• Disclose known mechanical issues, damage, and modifications.
• Maintain a safe distance during towing and recovery operations.
• Follow reasonable safety instructions provided by the operator.
• Ensure that vehicle keys and required documentation are available when necessary.
• Provide accurate contact and payment information.

Customers must not interfere with towing equipment or recovery operations.

11. Personal Property and Vehicle Condition

Customers are encouraged to remove cash, electronics, valuables, and personal belongings before towing.

Prendergast Towing is not responsible for losses or damage unrelated to its negligence, misconduct, or other legally imposed responsibilities.

Customers should disclose loose parts, unsecured accessories, or existing vehicle damage before transportation whenever possible.

For vehicles held in police-authorized storage, access to personal property will be handled according to applicable legal requirements.

12. Insurance and Liability

Prendergast Towing maintains insurance coverage appropriate to its business operations, subject to applicable policy terms and limitations.

The company is not responsible for damage caused solely by pre-existing defects, unrelated mechanical failures, or circumstances beyond its reasonable control.

Any claim involving alleged damage during service should be reported promptly to allow appropriate documentation and investigation.

Nothing in these Terms limits any rights or remedies provided to customers under applicable Arizona or federal law.

13. Website Information and Accuracy

Information provided on the Prendergast Towing website is intended for general informational purposes.

Although we make reasonable efforts to maintain accurate service descriptions and business information, website content may be updated without prior notice.

Services, coverage areas, and availability may change.

Website information does not constitute a binding service quote unless expressly confirmed by Prendergast Towing.

14. Website Use and Intellectual Property

Website content, including business descriptions, photographs, graphics, logos, and written materials, belongs to Prendergast Towing or its respective content owners.

Unauthorized reproduction, distribution, or commercial use of protected website materials is prohibited without appropriate permission.

Visitors agree not to misuse the website or engage in activities that interfere with its operation or security.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, mapping services, review platforms, or other external resources.

Prendergast Towing is not responsible for the content, privacy practices, or operations of third-party websites.

Customers are encouraged to review the terms and policies of external services before using them.

16. Privacy and Customer Communications

Information collected through service requests, phone calls, website forms, or other communication channels may be used to respond to inquiries, coordinate services, provide estimates, and manage customer relationships.

Personal information will be handled in accordance with our applicable Privacy Policy.

If text messaging is offered, customers may receive service-related communications consistent with their requests and applicable consent requirements.

Marketing text messages, where offered, will be sent only with the consent required by law. Consent to receive marketing messages is not a condition of purchasing services.

Message and data rates may apply.

17. Applicable Laws

These Terms and Conditions are governed by the applicable laws of the State of Arizona.

All towing, vehicle recovery, storage, and transportation services remain subject to applicable federal, state, and local laws and regulations.

Where any provision of these Terms conflicts with applicable law, the law will control.

18. Changes to Terms and Conditions

Prendergast Towing reserves the right to update these Terms and Conditions periodically.

Revised terms will be posted on our website with an updated effective date.

Changes will apply prospectively, subject to applicable law and any existing service agreements.



19. Contact Prendergast Towing

If you have questions regarding these Terms and Conditions, cancellation fees, police-authorized vehicle storage, or need towing or roadside assistance, please contact us.

Prendergast Towing
Florence, Arizona
Phone: (520) 723-8697

Serving Florence, San Tan Valley, Coolidge, Queen Creek, Casa Grande, Gold Canyon, and surrounding Pinal County communities.

Professional towing. Reliable roadside assistance. Local service you can count on.